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We offer a confidential, professional service, dedicated to help you gain deeper insight and find perspectives that build emotional resilience in order to enable you to have the best possible student experience.

When you contact Student Services, we will offer you support quickly, initially via our Support Advice Team, who will discuss your difficulty, and agree with you the best way forward, which may include:

  • Helping you access useful resources e.g. E-Books and other self-help material,
  • Informing you of helpful coping strategies,
  • Signposting you to a relevant workshop, and/or group or peer support,
  • Referring you to a member of our Counselling Team, or, if need be,
  • Signposting to NHS services or other appropriate services.

Before meeting with a Counsellor
The first step then is to meet with one of our Support Advisers. Support Advisers are not fully trained Counsellors, Mental Health Professionals or Specialist Advisers, but have training in coaching, positive psychology, counselling skills, sexual assault reporting, money advising and disability legislation and as generic practitioners are best placed to help you find the most suitable solution. This first appointment will last around 30 minutes.

To book an appointment with a Support Adviser
Call: 01334 462020

Alternatively you can book online at:

The Counselling Team
Our Counsellors come from a range of professional backgrounds and have Postgraduate qualifications and considerable prior experience in Counselling. Most are BACP registered and others are accredited Cognitive Behavioural Psychotherapists (BABCP).

What is Counselling?
Counselling gives you the opportunity to talk to someone who has no other role in your life (someone who is not a tutor, friend or relation). It is the chance to talk to someone who will not judge you, criticise you or be shocked by whatever you have to say. Counsellors will work flexibly with you, to help you develop a clearer understanding of your situation, to communicate and accept our feelings and agree relevant strategies to address some of your immediate difficulties. The time you spend with the Counsellor will vary in response to your circumstances, but will typically last around 40 minutes.

The initial session will focus on understanding your particular problems, and agreeing measurable, realistic next steps. We concentrate upon brief, solution focussed interventions and most students meet with a counsellor for no more than four sessions. Like many University Counselling Services, we believe that brief, present focussed counselling is effective for the majority of students.

Is there a waiting list?
Although access to Counselling can sometimes take up to four weeks, your Support Adviser will provide interim assistance and is a second person to turn to in the future, if you need to speak to someone urgently in between appointments with your Counsellor.

Some examples of areas in which counselling can be helpful:

  • Managing personal barriers to active learning
  • Depression
  • Anxiety, panic and other pressure-related feelings
  • Managing relationships (e.g. with friends, academic staff, parents, partners)
  • Personal development and self-esteem
  • Family difficulties
  • Eating disorders
  • University life pressures (homesickness, loneliness, stress of your studies etc.)
  • Abuse and harassment
  • Bereavement

Although the conversation you have with your Adviser/Counsellor is confidential, there are realistic limits to the confidentiality.

The University Data Protection Code - Students (PDF, 612 KB) (collection and use of student personal and sensitive personal data) makes it clear that by matriculating, all students agree to the University collecting and distributing information on a NEED TO KNOW basis within the institution. This means that, in order to provide you with a connected service, we will share information within Student Services. We will also share with other staff within the institution on a need to know basis. Wherever possible, we will always inform you and request your permission prior to doing so. If you are unsure what this mean, please ask any member of staff.

Other Services
We aim to promote the emotional well-being and mental health of all students by:-

  • facilitating workshops for students e.g. exam stress reduction
  • offering advice and support to Academic staff concerned for the mental and emotional well-being of any student
  • contributing to the training and development programmes organised for staff and students by other departments of the University
  • collaborating and liaising with colleagues in other University departments and with outside agencies, including the NHS
  • participating and supporting student-led campaigns to reduce stigma and discrimination surrounding mental ill-health and promoting investment in well-being for everyone
  • providing self-help material in the University Library and online.

Please click onto SilverCloud below to sign up:-


Location and Opening Hours
The Counsellors usually work from Eden Court, The Scores.  During semester time, we offer extended hours and you can make an appointment from 9am-7pm Monday-Friday.

We are also pleased to announce a new relationship with John Swan and Neil Harrington.

John Swan - Senior Clinical Lecturer, Centre for Biomedical Sciences and Public Health, University of Dundee‌John Swan is Senior clinical lecturer in Dundee University’s Centre for Biomedical Sciences and Public Health, whose clinical work is placed with the Advanced Intervention Service based at Ninewells Hospital. 
John was recently (2013) made a fellow of the British Association of Cognitive Behavioural Psychotherapies in recognition of his contribution to research and teaching in the field of Cognitive Behavioural Psychotherapy.  John is being retained as the Professional Consultant to the Counselling team and he is involved in on-going training and supporting supervision of Counsellors.



Dr Neil Harrington‌Dr Neil Harrington has been a practitioner of CBT for over forty years, and is an accredited BABCP therapist. He recently retired from the NHS, where he worked as a Consultant Clinical Psychologist and Head of Adult Psychology for North East Fife. He is currently a lecturer on the University of Stirling/Dundee MSc course in Psychological Therapy in Primary Care. Neil has specialised in Rational Emotive Behaviour Therapy (REBT), one of the original CBT approaches developed by Albert Ellis. He completed the Associate Fellowship course at the Albert Ellis Institute and is an accredited REBT supervisor. He has researched the concept of Frustration Intolerance, and has published articles on frustration and its relationship with procrastination, anger, and other psychological problems.





Advice and Support Centre
79 North Street
St Andrews
KY16 9AL
Scotland, United Kingdom

Tel: 01334 462020
Fax:01334 461716


Student services

Eden Court
The Scores
St Andrews
KY16 9AS
Scotland, United Kingdom

Tel: 01334 462720
Fax:01334 464007

Eden Court location map

  • Book a Support Appointment online