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Mobile communications

We have now tested the iPhone 6 and 6s and have not encountered any problems to date. We can therefore recommend its use with University systems such as eduroam, Unimail, VPN, etc.


Apple have also released its latest update for iOS (10.3).

This is a significant update, because as well as providing essential security updates, iOS 10.3 delivers a new Apple File System (APFS) which has replaced the 19 year old file system, HFS+. Users will notice devices will run faster after the upgrade as well as storage being freed up. As usual, the update can be downloaded and installed from Settings>General>Software Update .

Please note: Apple have advised users to backup their devices prior to installing this major update and, due to the fundamental change in file system, the update can take some time. Be patient, it will be worth it...

When you are away from the office, you may need to keep in touch with things in various ways: by telephone or email, or by using your appointments diary.

There are now many devices on the market designed to enable communications while on the move: mobile phones, smartphones, tablet devices, Wi-Fi and SIM cards for use in your laptop computer, to name but a few. On top of that, the combinations of features that can be used together can be very confusing. 

You need to consider a number of things before purchasing a University sponsored mobile device and/or data service. What facilities do you need? Do you need to check your St Andrews email account when you are away from your office? Would you like to view and keep your University diary up to date in your office, or remotely? Do you need web or Internet access? You need to decide what is important before spending the University's money. Some things may be desirable, but are they really necessary? Please refer to the table below for a rough guide to the facilities available in each type of device:

DevicePhoneEmailWebDiaryOther*
Mobile phone yes no no no no
Mobile phone with enhanced services yes yes yes yes+ no
Smartphone yes yes yes yes yes
Tablet no yes yes yes yes

* WiFi, 3G and 4G
+ Standalone use or synchronise via cable connection to PC or Mac

Read more about the mobile phone services available to University staff.

What IT Services can and cannot do

When you buy a smartphone you may also certain services by setting up a data plan (an agreement on the amount of data you can transmit or download in a given period, and the cost). 

IT Services cannot guarantee to make every smartphone work in conjunction with the email and calendar systems that we provide for computer users within the University.  The smartphones listed below are known to be compatible with our systems. If your device differs from those listed we cannot undertake to spend a disproportionate amount of time trying to make it work with our systems. Similarly the service arrangement and data plan that you have purchased may be incompatible with our systems, or may turn out to be unduly costly when working with our systems.  For these reasons you are strongly advised to consult IT Services before buying a smartphone and to use the service provision offered by the PSN agreement.

This is a rapidly changing area of technology, and IT Services staff are investigating the many combinations and permutations on offer.  However it is sensible for users who depend on IT Services for support to take up one of the options listed above, all of which are known to work in our environment.

Devices fully or partially supported by IT Services:

  • Apple iPhone 5 (current version) 6 (current version)
  • Most Android-based smartphones
  • Some tablets

Tablets

With more and more tablet devices coming to market, with various competing operating systems, features and form factors, selecting a tablet device which will do what you need can be difficult.  You are advised to consult with IT Services before purchasing a tablet device for use at the University as not all devices are compatible with current University collaboration and network services.  Please read the following section for more information:

Information and advice on tablet devices

Blackberry devices (Research in Motion - RIM) are not supported

Please contact us via the IT Service Desk for further information on any of the above.

Further information regarding standard mobile handsets, the PSN agreement, line rental call charges, data plans and overseas tariffs can be explained by telephone office staff. Please contact: the Telephone Office.

Quick answers

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Contact the IT Service Desk

Log a call using IT Self-Service

itservicedesk@st-andrews.ac.uk
(01334 46) 3333

Level 2
University Library
North Street
St Andrews
Fife KY16 9TR

Opening hours
Mon - Fri
: 08:30-18:00
(front desk support
from 09:00)

Sat: 10:00-17:00
Sun: 11:00-18:00

The IT Service Desk is closed
for staff training on Fridays
between 09:30 and 10:30